How can I contact you?

You can email us anytime at hello@soleurs.com or call us as follows:
Australia: 1300 00 88 00 Monday to Friday, 8.30am - 5.30pm (AEST)
U.K.: 020 8817 5246 Monday to Friday, 8.30am - 5.30pm
U.S.A.: 866-280-68140 Monday to Friday, 8.30am - 5.30pm (PST)

Where can I find your store?

We are here, online, for you 24/7!

Or visit us in our new pop-up store in the Emporium Melbourne Australia. Lower ground level, 287 Lonsdale St.

Why are your prices so reasonable?

At the core, our commitment to design, produce and distribute sunglasses of superior quality at a significantly less expensive price than otherwise available in the marketplace.

To achieve this, we remove the litany of middle-men and mark-ups that bloat prices and and instead, focus on quality materials, effective manufacturing processes and, when relevant for our customers, working with like-minded, high quality retailers.

Do you sell prescription sunglasses?

We don’t sell prescription sunglasses. However, prescription lenses can be fitted into most (but not all) of our frames. We suggest that you seek advice from your optometrist to identify which of our frames are most suited to your prescription lenses and whether your optometrist/optician is able to substitute your lenses into our frames.

Can I order sunglasses for my child?

For safety reasons, we don’t offer sunglasses for children. We recommend that you visit an experienced optometrist/optician before choosing any eyewear for your child.

What forms of payment do you accept?

We accept MasterCard, Visa and American Express. When certain multi-currency pre-requisites are met, we shall add PayPal® to the payment platform.

How do I track the status of my order?

When your order ships from the SōLEURS fulfilment centre, you'll receive an email confirmation with your tracking number. To see the delivery status of your order, please click on the tracking number in order to be linked to our logistics provider's website tracking system.

How do I find my order number?

After you place your order, you'll receive a confirmation email that contains your order number. You can also log in to your SōLEURS account and view your order history.

Can I change or cancel an existing order?

We try to get your new eyewear to you as quickly as possible. However, as long as your order hasn't been shipped, you may change or cancel it by calling us as follows:
Australia: 1300 00 88 00 Monday to Friday, 8.30am - 5.30pm (AEST)
U.K.: 020 8817 5246 Monday to Friday, 8.30am - 5.30pm
U.S.A.: 866-280-68140 Monday to Friday, 8.30am - 5.30pm (PST)
Alternatively, please email us at fixit@soleurs.com with the subject line “Order Change/Cancellation”.

Can I order by telephone or email?

To protect your security, we do not accept orders via email. We’d therefore prefer that you order online. However, in except circumstances we can endeavour to make alternative arrangements.

In such circumstances, to discuss this, please call us on:
Australia: 1300 00 88 00 Monday to Friday, 8.30am - 5.30pm (AEST)
U.K.: 020 8817 5246 Monday to Friday, 8.30am - 5.30pm
U.S.A.: 866-280-68140 Monday to Friday, 8.30am - 5.30pm (PST)

Is the information that I provide secure?

Definitely. Every stage of our operations is designed with security in mind. We use SSL (Secure Sockets Layer) and TLS (Transport Layer Security) certification to establish an encrypted link between server and browser, ensuring that all data remains private.

Additionally, HSTS (HTTP Strict Transport Security) is used to ensure that browsers interact with our payments systems only over HTTPS (HTTP over TLS", "HTTP over SSL).

All credit card information is encrypted on disk with AES-256. Decryption keys are stored on separate machines.

Do you keep my credit card details?

No, we do not store any of our customers’ credit card details after a transaction has been successfully completed.

Will my information be provided to third parties?

No. Your information will never be sold or passed on to third parties by SōLEURS. Please read our Privacy Policy to learn more.

Where do you ship?

We presently ship in Australia, New Zealand, USA and United Kingdom. However, in the near future, we shall ship worldwide!

How much does shipping and delivery cost?

Shipping is free.

How long will my sunglasses take to arrive?

Within Australia & New Zealand: Estimated delivery time is 3-4 business days for capital cities; up to 5-7 business days for rural/remote locations.
Within United Kingdom: Estimated normal delivery time is 3-5 business days;
Within U.S.A.: Estimated normal delivery time is 3-5 business days (without customs intercession); 5-7 days in rural locations.
All orders are normally processed and shipped within 24 business hours of the receipt of the order.

Why don’t you ship to a PO Box in New Zealand?

SōLEURS ships to New Zealand via an Express Australia Post - New Zealand Post partnership, to ensure security, safety, promptness and efficiency. Deliveries solely to street addresses are a therefore a prerequisite for shipping to N.Z.
If this poses a problem for you, please email us at fixit@soleurs.com and we’ll do our best to assist you.

What is your returns policy?

If you aren’t 100% satisfied with your purchase, or you simply change your mind, we offer a no-questions-asked, 60-day satisfaction guarantee from the day you receive your eyewear.

You can choose to exchange or refund, and shipping is free within that 60-day period. However, the product and packaging must be in their original, undamaged condition.

What is your warranty policy?

All our products are covered by a 12-month manufacturer’s warranty from the day you receive your purchase. If your eyewear has a defect that is not the result of misuse or mishandling, we will happily provide you with a replacement within that 12 month period.

If it is beyond the 60-day satisfaction guarantee period, we still accept returns, but we will not cover return shipping costs.

A manufacturers' defect is considered to be a flaw arising from the manufacturing process. In the context of eyewear, this usually means defective lenses, hinges or welding points, or frame distortion or discolouration.

If you have any queries about our warranty, please email us at insights@soleurs.com or telephone us:
Australia: 1300 00 88 00 Monday to Friday, 8.30am - 5.30pm (AEST)
U.K.: 020 8817 5246 Monday to Friday, 8.30am - 5.30pm
U.S.A.: 866-280-68140 Monday to Friday, 8.30am - 5.30pm (PST)

How do I return my sunglasses?

To place a return request, email us at fixit@soleurs.com or telephone us within 60 days of receiving your sunglasses:
Australia: 1300 00 88 00 Monday to Friday, 8.30am - 5.30pm (AEST)
U.K.: 020 8817 5246 Monday to Friday, 8.30am - 5.30pm
U.S.A.: 866-280-68140 Monday to Friday, 8.30am - 5.30pm (PST)
Once we've received your return request, we'll provide details on returning your eyewear to us. We'll assist you in ordering your replacement pair and credit your account when we receive your return.

If you purchased your sunglasses at a SōLEURS stockist, please return your sunglasses to that store within 60 days of your sunglasses purchase.

Your sunglasses must be returned in their original condition and original packaging. All items included in the original packaging (glasses, cloth, protective case, gift box) must be returned in as-new condition in order for the return to be valid. Any missing items may incur a charge.

How will I be refunded?

Refunds are issued via the same method as the original payment process.

Do you refund if I have chosen the wrong colour or style?

Yes. If your eyewear is not what you anticipated, or even if you've just changed your mind, you can return the product within 60 days of receiving it.

What if my eyewear arrives damaged or faulty?

We do everything possible to ensure that all our products are in perfect condition when they are shipped. However, if you receive a product with a defective frame or lens, contact us immediately and we will arrange for a replacement.

All of our frames and lenses are covered by a 12-month warranty from the day you receive your sunglasses.

I love my new sunglasses, but the frames don't fit properly. What can I do?

Our frames are usually easy to adjust. We suggest that you visit your local optical store where, in most cases, they will be able to make minor adjustments without charge. However, if this doesn’t resolve the issue, please email us at insights@soleurs.com or telephone us:
Australia: 1300 00 88 00 Monday to Friday, 8.30am - 5.30pm (AEST)
U.K.: 020 8817 5246 Monday to Friday, 8.30am - 5.30pm
U.S.A.: 866-280-68140 Monday to Friday, 8.30am - 5.30pm (PST)

What are your eyewear frames made from?

Here, we prefer to invest in high quality materials, technology and craftsmanship to create our beautiful, elegantly designed frames. Presently, these are created from:
. handcrafted, organic cellulose acetate (Zyl) in its varied beautiful colours
. special, injection molded, impact resistant, flexible TR-90
. strong, corrosion resistant, hypo allergenic, select grade stainless steel.

What are your lenses made from?

All of our premium sunglasses have internally structured polarised filters and provide 100% protection against UVA and UVB rays.

The lenses are made from either optical quality, scratch resistant CR39 or from premium, impact resistant polycarbonate, with its excellent scratch resistant coating.

Our sunglasses are approved as Category 3 and comply with the mandatory requirements of the Australian & New Zealand Standard for Sunglasses and Fashion Spectacles AS/NZS 1067:2003. Additionally our lenses possess impact resistance in accordance with 21 CFR 801.410(c)(3) [FDA] and have CE conformity.

How do I clean my sunglasses?

To protect your SōLEURS sunglasses from lens damage, dust and dirt or from the frame becoming misshapen, it is best to keep them in their case when they are not in use.
If your lenses require cleaning, please use the supplied microfibre cleaning cloth to remove finger prints, smudges and the like.
To remove surface dirt, apply lukewarm water to the lenses and use a clean finger to gently rub the surface clean. When the dirt is dislodged, pat dry with a cotton cloth and then follow up with the microfibre lens cloth.
Frames can be gently wiped with a soft cloth, or lukewarm water applied to remove surface dirt.

Hot water and chemical cleaning products should never be applied to the acetate frames or any of the lenses.

How does the Fitting Room work?

Our 3D Fitting Room enables you to use your computer's webcam to virtually try on all/any of the frames in our collection. It uses face detection, analysis and reconstruction to offer a virtual image of any of our sunglasses on your face, from any angle you choose, using your webcam.
Feel free to use the 3D Fitting Room to try on as many styles and colours as you wish.

The 2D Fitting Room allows you to either upload a photo of yourself, or to take a new photo with your webcam and then to display the selected sunglasses on your photo.

For best results, we recommend that you use one passport style photo (taken face on) and one “side shot” (with your head turned at a 45 degree angle to the front). Uploaded photos must not exceed 4MB in size. You have the option to save a copy of these shots to your computer or to share these with your friends on Facebook and/or Twitter by simply clicking on the relevant icon below your photo.

If I use the Fitting Room, do you save a copy of my photo?

Your photos are only stored on the system for 30 days, so you can check back in and try on different styles. However, you can delete your photos at any time by clicking the "X".

If I have any issues with your website, what can I do?

Our website is best viewed in Safari, Firefox or Chrome.

If you continue to experience difficulties using all of these browsers, send your query to fixit@soleurs.com or call us and we'll do our very best to assist you:
Australia: 1300 00 88 00 Monday to Friday, 8.30am - 5.30pm (AEST)
U.K.: 020 8817 5246 Monday to Friday, 8.30am - 5.30pm
U.S.A.: 866-280-68140 Monday to Friday, 8.30am - 5.30pm (PST)